Shipping Policy

Last updated: September 8, 2026

At Pro Gulf Padel, we are committed to delivering your padel equipment safely and as quickly as possible.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

2. Delivery Times

Estimated delivery times may vary depending on the destination and shipping method selected at checkout.

Typical delivery times are:

• Saudi Arabia: 3–7 business days

• United Arab Emirates: 3–7 business days

• Qatar: 4–8 business days

• Kuwait: 4–8 business days

• Bahrain: 4–8 business days

• Oman: 4–8 business days

• Other international destinations: 5–12 business days

Please note that these are estimated delivery times and are not guaranteed.

Delivery may take longer during periods of high demand, sales, public holidays, customs inspections, or circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, weight, and available shipping options.

From time to time, Pro Gulf Padel may offer free shipping promotions or reduced shipping rates.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. Tracking Your Order

Once your order has been dispatched, we will provide tracking information when it is available.

You can use the tracking number provided by the shipping carrier to follow the progress of your delivery.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

5. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, the customer is responsible for any customs duties, import taxes, VAT, or other charges imposed by the destination country.

Pro Gulf Padel has no control over these charges and cannot guarantee the amount that may be requested by customs authorities.

6. Incorrect Shipping Information

Please make sure that your shipping address and contact information are correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.

If the order has not yet been shipped, please contact us as soon as possible at progulfpadel@gmail.com so that we can try to update the shipping information.

7. Delayed or Lost Orders

If your order appears to be delayed, please first check the tracking information provided by the shipping carrier.

If your package has not arrived within a reasonable period after the estimated delivery date, please contact us at:

progulfpadel@gmail.com

We will investigate the shipment with the carrier and assist you as much as possible.

Once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside our control.

8. Damaged Packages

If your package arrives visibly damaged, we recommend taking photographs of the package before opening it.

If the product inside is damaged, please contact us within 48 hours of delivery at progulfpadel@gmail.com and provide:

• Your order number.

• Photos of the external packaging.

• Photos of the damaged product.

• A description of the damage.

We will review the situation and work with you to find an appropriate solution.

9. Delivery Address Restrictions

Some products or shipping services may not be available for delivery to certain locations.

If we are unable to deliver an order to the address provided, we will contact you to discuss the available options.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Pro Gulf Padel
Email: progulfpadel@gmail.com
Website: progulfpadel.com