Refund policy
Return & Refund Policy
Last updated: September 8, 2026
At Pro Gulf Padel, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
1. Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the product must:
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Be unused and in its original condition.
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Be returned in the original packaging.
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Include all original accessories, labels, tags, and documentation.
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Not show signs of use, damage, scratches, or wear.
Certain products may not be eligible for return for hygiene or safety reasons if they have been opened or used.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Products that have been used or played with.
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Customized or personalized products.
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Gift cards.
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Products damaged after delivery due to misuse or improper handling.
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Items that are missing their original packaging or accessories.
3. Damaged or Defective Products
If your product arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please provide:
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Your order number.
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A description of the issue.
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Clear photos or videos showing the product and its packaging.
We will review the case and, where applicable, offer a replacement, repair, or full refund at no additional cost to you.
4. How to Request a Return
To request a return, please contact us at:
Email: progulfpadel@gmail.com
Please include:
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Your order number.
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The product(s) you wish to return.
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The reason for the return.
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Photos of the product, if applicable.
Do not send any product back before receiving return instructions from our customer service team.
5. Return Shipping Costs
If you are returning an item because you have changed your mind or ordered the wrong product, the customer is responsible for the return shipping costs, unless otherwise required by applicable law.
If the return is due to a defective, damaged, or incorrect product, Pro Gulf Padel will cover the reasonable return shipping costs.
We recommend using a tracked shipping service, as we cannot be responsible for products lost during return shipping.
6. Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method.
Depending on your payment provider or bank, it may take several business days for the refunded amount to appear in your account.
Original shipping costs may not be refundable when the return is due to a change of mind, unless otherwise required by applicable law.
7. Exchanges
If you would like to exchange a product for another size, model, or item, please contact us at progulfpadel@gmail.com.
Exchanges are subject to product availability.
If the requested replacement product is unavailable, we may offer a refund instead.
8. Late or Missing Refunds
If you have been notified that your refund has been processed but you have not received it yet:
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Check your bank or payment provider account.
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Contact your bank or payment provider.
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If you still have not received your refund, contact us at progulfpadel@gmail.com.
9. International Orders
For international returns, customers may be responsible for return shipping costs, customs duties, taxes, or other charges associated with returning the product, unless the return is due to a defective, damaged, or incorrect item.
Customers are responsible for ensuring that returned products comply with the applicable shipping and customs requirements.
10. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any consumer rights that cannot legally be excluded under the laws applicable to your purchase.
If applicable consumer protection laws provide you with additional rights, those rights will continue to apply.
11. Contact Us
If you have any questions about returns or refunds, please contact us:
Pro Gulf Padel
Email: progulfpadel@gmail.com
Website: progulfpadel.com