Privacy policy

PRIVACY POLICY

Last updated: September 9, 2026

Pro Gulf Padel S.L. (hereinafter "we", "us", or "Pro Gulf Padel Store") operates the online store located at progulfpadelstore.com (the "Services"). Pro Gulf Padel Store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

DATA CONTROLLER

For the purposes of the EU General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 on Data Protection (LOPDGDD), the data controller is:

Pro Gulf Padel S.L.
VAT/NIF: B-4917567843
Registered Address: Calle Fuente Alta, SN, 30840 Alhama de Murcia, Murcia, Spain
Email: progulfpadel@gmail.com

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information, depending on how you interact with the Services:

- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card information, transaction details, form of payment, and payment confirmation. Full payment card numbers are processed directly by Shopify Payments and are not stored on our servers.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

- Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services from your device when you use our products or visit our websites, and through the use of cookies and similar technologies.
- From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.

LEGAL BASIS FOR PROCESSING (GDPR)

Where GDPR applies, we process your personal information under the following legal bases:

- Performance of a contract: to process orders, deliver products, and provide customer support.
- Legal obligation: to comply with tax, accounting, consumer protection, and other applicable Spanish and EU laws.
- Legitimate interest: to improve our Services, prevent fraud, and ensure the security of our website.
- Consent: for marketing communications, non-essential cookies, and advertising pixels, which you may withdraw at any time.

HOW WE USE YOUR PERSONAL INFORMATION

- Provide, Tailor, and Improve the Services. To perform our contract with you, process your payments, fulfill your orders, remember your preferences, send notifications related to your account, process purchases, returns, exchanges or other transactions, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience.
- Marketing and Advertising. To send marketing and promotional communications by email where you have consented, and to show you online advertisements based on items you previously viewed, purchased or added to your cart.
- Security and Fraud Prevention. To authenticate your account, provide a secure payment and shopping experience, detect fraudulent or illegal activity, and secure our services.
- Communicating with You. To provide customer support and maintain our business relationship with you.
- Legal Reasons. To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies from the following providers:

- Shopify: essential cookies for store functionality (cart, login, security, checkout).
- Google Analytics 4 (Measurement ID: G-KZDHFTSWKF): for website performance measurement and user behavior analysis.
- Meta Pixel (Facebook / Instagram): for advertising campaign measurement and optimization.
- TikTok Pixel: for analytics and advertising purposes.

You may refuse non-essential cookies at any time through your browser settings or via the cookie consent banner displayed on your first visit. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

HOW WE DISCLOSE PERSONAL INFORMATION

We do not sell your personal information. We may disclose your personal information to third parties for legitimate purposes, including:

- Shopify Inc.: hosting the Services and processing payments via Shopify Payments.
- CJ Dropshipping: order fulfillment, warehousing, and international shipping. This involves transferring your name, shipping address, contact details, and order information to CJ Dropshipping, which operates from the People's Republic of China.
- Google (Google Analytics), Meta Platforms Inc. (Meta Pixel), and TikTok (TikTok Pixel): analytics and advertising services.
- Shipping carriers and logistics partners contracted by CJ Dropshipping for last-mile delivery in the Gulf region.
- Legal authorities: where required by applicable law or valid legal process.

INTERNATIONAL TRANSFERS

Because our fulfillment partner CJ Dropshipping is based in China, and other service providers (Shopify, Google, Meta, TikTok) may process data in the United States or other countries outside the European Economic Area (EEA), your personal information may be transferred, stored and processed outside Spain and the EEA.

Where we transfer your personal information outside the EEA, we rely on recognized transfer mechanisms under Articles 44 to 49 of the GDPR, including:

- European Commission adequacy decisions where applicable.
- Standard Contractual Clauses (SCCs) approved by the European Commission.
- Your explicit consent, where required.

We take reasonable steps to ensure that any international transfer provides an adequate level of protection for your personal data.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy.

THIRD-PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

CHILDREN'S DATA

The Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are the parent or guardian of a child who has provided us with their personal information, please contact us at progulfpadel@gmail.com to request its deletion.

SECURITY AND RETENTION OF YOUR INFORMATION

We implement reasonable technical and organizational measures to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to maintain your account, provide you with the Services, comply with legal obligations (such as Spanish tax law requiring retention of transactional records for up to 6 years), resolve disputes, or enforce our agreements.

YOUR RIGHTS AND CHOICES

Under GDPR and Spanish data protection law, you have the following rights regarding your personal information:

- Right of Access: to request a copy of the personal information we hold about you.
- Right to Rectification: to request that we correct inaccurate or incomplete personal information.
- Right to Erasure ("Right to be Forgotten"): to request deletion of your personal information.
- Right to Restriction of Processing: to request that we limit how we process your personal information.
- Right to Data Portability: to receive your personal information in a structured, machine-readable format and transmit it to another controller.
- Right to Object: to object to processing based on legitimate interest, including direct marketing.
- Right to Withdraw Consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
- Right Not to Be Subject to Automated Decision-Making: including profiling that produces legal or similarly significant effects.

To exercise any of these rights, contact us at progulfpadel@gmail.com. We will respond to your request within one month, as required by Article 12.3 of the GDPR. This period may be extended by two additional months where necessary, taking into account the complexity and number of requests.

We may require verification of your identity before processing your request. We will not discriminate against you for exercising any of these rights.

COMPLAINTS

If you believe that our processing of your personal information infringes applicable data protection law, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD):

Agencia Española de Protección de Datos
C/ Jorge Juan, 6, 28001 Madrid, Spain
Website: https://www.aepd.es

If you reside in another EU/EEA country, you may lodge a complaint with your local data protection supervisory authority.

MARKETING COMMUNICATIONS

We may send you promotional emails only where you have opted in. You may unsubscribe at any time using the link included in every marketing email. Withdrawing marketing consent does not affect transactional communications related to your orders (order confirmations, shipping notifications, refund confirmations).

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

CONTACT

For any questions about this Privacy Policy or to exercise your rights, please contact:

Pro Gulf Padel S.L.
VAT/NIF: B-4917567843
Calle Fuente Alta, SN, 30840 Alhama de Murcia, Murcia, Spain
Email: progulfpadel@gmail.com